5 Ways COVID-19 Is Reshaping Emergency Communications Centers

By: Jim Shulkin

That’s Sooo 2020!

Without question, 2020 was a year of changes in the world that would’ve been utterly unimaginable prior to it.

As with most crises, Emergency Communications Centers (ECCs) have been on the front lines of this pandemic from day one. The result – major adjustments in priorities happened almost overnight, backup plans have now become, well, just “the plan,” and new awkward uncertainties surround even our most basic interactions with others.

Make no mistake, history has been written, ensuring anything described as being, “so 2020,” going forward will not be intended as flattery.

COVID-19 Is Reshaping Emergency Communication Centers

COVID-19 has inarguably brought tremendous new challenges and changes to the operations of ECCs, thereby the daily work and lives of the teams that make them go. By now it’s hard to fathom many of those changes not living on long after this pandemic.

However, through adversity comes learning. There may finally be some light at the end of the tunnel regarding ways COVID-19 is reshaping emergency communications centers. We’ve had to learn through this real-life worst-case scenario as it developed right in front of us. We saw firsthand how a modern-day worldwide public health crisis can stretch our operational capacities and norms to new thresholds, and in some cases, past their breaking points.

A required result of COVID-19 must be new insight and action plans for dealing with the next crisis, as vaccines will obviously not provide an enduring panacea, impenetrable to whatever the next worldwide or local emergency may bring.

5 Ways COVID-19 Changes ECCs

In a newly published white paper, 5 Ways COVID-19 is Reshaping Emergency Communications Centers, we outline key changes that have taken, and continue to take place directly as a result of the pandemic. While the list is obviously not exhaustive and will continue to evolve, it entails a handful of significant and unquestionably key trends that in aggregate, demonstrates the fluidity, resilience, and dire needs of our critical front-line teams and functions.

The white paper provides detailed information and references to resources on the following ways the pandemic is changing the ECC landscape, as well a brief look at what’s ahead:
• Rising Need for Remote Capabilities
• Renewed Calls for Alternative Funding
• Increasing Demand for Partnerships
• Shifting Focus Towards Intelligence
• Heightened Emphasis on Health and Safety

We invite you to download a free copy of the white paper today for more in-depth information on what’s changing, and/or post your comments on if you agree, disagree, or other notable changes you’re seeing occur as well.

Want to know about new posts? Subscribe today and receive periodic alerts on what’s new on the Zetron Z-wire blog!


Leave a Reply

Popular Posts

Subscribe to our Blog

Subscribe to Z-Wire today to get updates on new content.

Have a question about the Blog?

Send us your questions, comments or if you’d like to contribute a post click here.

Related Posts

Paws That Protect and Serve

Early humans relied on dogs for protection, early warnings, warmth, companionship and more. The long history of humans relying on canines for support can be found as far back as 600 BC when evidence was found that Egyptians, Greeks and Romans used dogs to help in combat. For centuries, dogs have been trained to help in dangerous and stressful environments, like on the front lines of war, and military K9s have served with honor and distinction in many battles.

Read More

Breaking Barriers: Five Black Heroes in Critical Fields

As we celebrate Black History Month, it’s essential to recognize and honor the contributions of Black individuals who’ve made enduring marks on the world. The mission critical communications field is filled with remarkable Black history makers whose stories deserve amplification and commemoration. Today we’re paying tribute to five of these outstanding figures who stand at the intersection of Black history and critical industries Zetron serves.

Read More

The Eagle has Landed – Introducing Zetron Limited

Did you know that Zetron recently acquired Eagle NewCo (Eagle), a business unit of NEC Software Solutions UK Limited (NEC)? Eagle, now Zetron Limited, currently provides control room solutions for more than 100 public safety and transportation control rooms throughout Europe and the Middle East. Based out of Hull, United Kingdom (UK), Zetron Limited also delivers solutions for more than two-thirds of the UK’s police forces, as well as major transportation operations, such as the London Underground.

Read More
Blocks with numbers on them switching from 2023 to 2024

Happy Holidays & 2023 Reflections from the President

As we get set to turn the page on 2023 and welcome 2024, we pause to give thanks, reflect, and renew yet again. For some, it may be their first year of professional renewal, or their first thankful year as a parent, or their first year of reflection after suffering a personal loss. For others, it may be the 32nd time to turn those professional pages, and for our company, it is a humbling 72nd time since being founded. However, for every year there is much to be thankful for and celebrate.

Read More