ACOM Command & Control

Giving your control center the power to respond

Command & Control Solutions

ACOM Command & Control is designed to meet the complex demands of mission critical communication centers throughout the world. With its combination of advanced telephony capabilities and radio integration, ACOM delivers a robust, command, and control system, whether centralized or distributed, with unparalleled operational efficiency. Engineered with customization in mind, an extensive feature set, enterprise-class server architecture, and end-to-end resiliency, ACOM offers the most complete mission critical communications solution.

Give your command & control center “The Power to Respond”, enabling your dispatch console operators to connect, organize, and inform. The ACOM Command & Control platform is an end-to-end solution bringing both voice and data communication together to enable operators to orchestrate field personnel conveying situational awareness and response plans.

Integrated Command & Control

In the rapidly evolving world of command and control, field resources require new levels of connection. With mobile devices, the Internet of Things, social media, and location services becoming mainstream, these field resources are now able to retrieve more information than ever before. That’s why our command and control solutions are designed at their core to support the multiple connection standards, manufacturers, and devices of today and tomorrow.

Proven Power of ACOM Command & Control

Mission Critical Communications Software with More Interfaces, More Connections, More Control

ACOM is based on Zetron’s proven platform that serves at the center of complex dispatch operations throughout the world. ACOM generates some of the highest rates of customer satisfaction and loyalty in the industry.

Scaling from a few consoles to hundreds and with support for more interfaces than any other system, ACOM gives you the vital connections you need, when you need them, quickly and efficiently. Whether in an emergency or large-scale event, ACOM gives you more control when you need to operate across equipment, departments, agencies, and jurisdictions.

ACOM supports a broad range of telephony technologies, including SIP, ISDN, and QSig; signaling protocols and radio protocols; standards-based radio interfaces such as Project 25, TETRA, DMR, and NXDN; and interfaces to conventional and proprietary systems and technologies.

CAD/AVL systems
Voice recording systems
Digital I/O
Video cameras
Paging
Remote monitoring
Voter Control

Let our professionally trained customer fulfillment team work with you to help define what your command & control system needs are. From how the screens work, or how resources appear to how your operations are handled. The UI is designed to give you the look and feel you want and your organization requires. ACOM is designed to offer scalable configurations to easily evolve with your operational changes. With its enterprise-class server architecture and high-capacity, ACOM can be updated and expanded as the need arises without requiring additional expensive hardware.

The ACOM’s Call Management feature allows you to determine how calls are viewed, prioritized, and handled. Areas of Interest and Call Stacks working together, allow call activity to be tracked by supervisors to ensure staffing levels match the current call needs.

Scripted audio files allow the ACOM console to have any audio input source directed to any audio output. Audio levels can be automatically adjusted based on the operator’s console selections, configured to the needs of the control room without making expensive hard-coded software changes.

Profile-based logins give users the ability to log in to any number of ACOM systems. This capability is critical during disaster-recovery operations or situations where different systems are deployed or interagency access is required. Profiles can reflect available resources, dispatch functions, duty-shifts and schedules, supervisory and maintenance roles, and training exercise simulations.

When logged in, the user can simply drag-and-drop procedures to dynamically add or remove resources from their screens, in response to unexpected incidents, emergencies, or dispatchers’ changing needs.

ACOM Command & Control ensures that IP connectivity is used efficiently and bandwidth is available when you need it most—during critical times and when network traffic is at its peak. That’s because the system utilizes a consolidated audio stream to the console that allows an operator to select any or all resources simultaneously without affecting the IP-network bandwidth to the console.

Quickly and securely setup temporary, back-up, or mobile training positions with just a laptop or tablet and a USB headset. Unlike other console solutions, which are limited to a few channels, ACOM provides no channel limit, giving you the full resource capabilities of the console system, at a fraction of the cost of a fixed console position.

ACOM’s full end-to-end encryption is designed to keep your communications secure. DES and AES encryption are integral features of the ACOM interfaces. In addition, ACOM supports the use of a Key Fill Device or connection to a Key Management Facility for Over-the-Network Rekeying.

With the emergence of LTE networks, users are looking to augment their LMR systems with Broadband Push-To-Talk (PTT) platforms while consolidating operations with data-centric applications to increase productivity. ACOM not only provides the ability to integrate with Commercial Broadband Push-To-Talk services but also connects to existing LMR networks.

ACOM delivers the industry’s highest levels of reliability, so it stays up and running ensuring your communications get through, even if a fault condition occurs. From dual network connections, dual power, to hot-standby capability for all core controller services.

Built-in IP-diagnostic tools and web-based system-management capabilities simplify system maintenance and error diagnosis. It monitors and reports the health of the network to ensure it’s running efficiently. This helps keep your mission critical systems running at optimal performance; therefore, keeping your cost of ownership low.