MIS

Data reporting improves efficiency

MAX MIS Preview

Solution

Get better visibility into your activities to improve operational efficiency and effectiveness with new MIS Reports that offer standard and custom report options to meet your PSAPs reporting needs.  MIS is an optional add-on licensed feature within MAX Call Taking.  Call data records (CDR) are passed to the MAX Call Taking MIS logger by the Call Taking Core and stored in the MAX Call Taking MIS Database. Web browser based reporting engine supports both standard and ad-hoc reports where date ranges, shifts, and call type filters can be applied. Export reports into multiple different formats in order to share reports as needed with flexibility in mind.


Turning Data Into Intelligence

Understanding 9-1-1 calls and how each shift operates is crucial to optimizing your 9-1-1 center. By leveraging Zetron’s flexible MIS reporting engine, you can take advantage of the converted 9-1-1 call data and produce descriptive, adhoc or standard reports that make a difference.

Core Product Features

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  • NENA Requirements compliance
  • Secured Access though individual user IDs and passwords.
  • Pre-Configured Canned Reports
  • Graphical Report Output
  • Management Reports
  • Ad-Hoc Reports
  • Sharing Reports
  • Unparsed Data Report
  • Existing DB Data Migration
  • Call Summary Report
  • Average Call Duration
  • Calls by Circuit Report
  • Circuit Utilization Report
  • Operator Answer Time Report
  • PSAP Call Taker Ring Time Report
  • Class of Service Report
  • Call Sector Report
  • Call Taker Report