MAX Solutions


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MAX Call Taking is a Next Generation 9-1-1 solution designed with the telecommunicator in mind. The rich feature set is specifically engineered and built for Emergency Call Center applications of all sizes. Through its configuration tools, MAX Call Taking can be customized to meet your agencies current and future call handling needs. It supports enhanced location services, enabling accurate locations for wireless callers regardless of what NG9-1-1 migration phase you’re in.

MAX Call Taking Management Information System (MIS) augments the MAX Call Taking platform by providing a cost optimized means for doing call analysis and producing reports based on Call Data Records (CDRs). MAX Call Taking MIS allows you to run canned reports, create ad-hoc reports, and export and share reports.

MAX Computer Aided Dispatch (MAX CAD) helps public safety answering points (PSAPs), emergency services dispatchers and first responders provide real-time incident management for improving overall situational awareness. Scalable to support consolidation, multi-jurisdiction, and multi-agency deployments. MAX CAD integrates into the NG-911 environment and can accommodate future consolidation through its scalable architecture. As the number of communities and agencies served by the PSAP increase, MAX CAD provides support for multi-jurisdiction and multi-agency workflows.

Zetron’s MAX GIS Mapping is an ESRI-based map viewer providing map-editing and publishing applications along with an optional AVL (Automatic Vehicle Location) module to improve GIS file management. Operate MAX GIS as a standalone map viewer using ANI/ALI information to display an active accident or integrate GIS with an active CAD incident and historical database. This integration automatically maps the active CAD incident, allowing dispatchers to deliver routing information and other critical information to field personnel.

MAX Dispatch is a versatile software based dispatching & alerting console system for managing your radio and telephony operations while additionally managing robust alerting capabilities for fire stations or remote agencies. It effectively enables command and control operators to simultaneously talk to local and geographically dispersed users. Whether you’re in the control center or out in the field, you’re connected. The MAX Dispatch modern architecture enables your teams to cross radio & telephony technology boundaries easily providing unparalleled situational awareness to first responders.

Zetron’s MAX Fire Station Alerting is a purpose-built communications and operational automation solution that is deployed standalone, connected to existing CAD and dispatch systems, or delivered as a component of a fully integrated MAX Systems mission critical communications platform with MAX Dispatch, MAX CAD, and MAX Call Taking.

MAX Fire Station Alerting shares the same highly configurable user interface and architecture as other MAX Systems, widely used by public safety professionals. Finally, a fire station alerting solution designed to easily and effectively scale from a simple and affordable single station solution, up to larger departments with complex multi-station, cross-agency dispatch, and response requirements.