The Zetron Blog: Z-Wire

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The Eagle has Landed – Introducing Zetron Limited

Did you know that Zetron recently acquired Eagle NewCo (Eagle), a business unit of NEC Software Solutions UK Limited (NEC)? Eagle, now Zetron Limited, currently provides control room solutions for more than 100 public safety and transportation control rooms throughout Europe and the Middle East. Based out of Hull, United Kingdom (UK), Zetron Limited also delivers solutions for more than two-thirds of the UK’s police forces, as well as major transportation operations, such as the London Underground.

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Happy Holidays & 2023 Reflections from the President

As we get set to turn the page on 2023 and welcome 2024, we pause to give thanks, reflect, and renew yet again. For some, it may be their first year of professional renewal, or their first thankful year as a parent, or their first year of reflection after suffering a personal loss. For others, it may be the 32nd time to turn those professional pages, and for our company, it is a humbling 72nd time since being founded. However, for every year there is much to be thankful for and celebrate.

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How Did 2021 PSAP Wellness Predictions Hold Up?

In 2021, Zetron surveyed emergency communications professionals during major public safety communications events in North America, including the NENA and APCO annual conferences, then used the response data to publish predictions for 2022 public safety answering point (PSAP) wellness trends.

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Airport Communications Are a Mission Critical Component

Over the years, air travel has experienced considerable fluctuations in growth, most recently with the global pandemic. In 2022, air travel in the United States was up 55%, to 917 million passengers. Which is lower than in 2019, but the numbers are increasing on a yearly basis with air travel numbers projected to meet or exceed pre-pandemic levels in the next year or two. Airports worldwide are experiencing a similar rebound of passengers traveling more, making airport security and communications an even greater mission-critical safety component.

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Reimagining the Public Safety Response to Mental Health Crisis Calls

As the number of emergency calls involving mental health issues continues to rise, we often hear reports of mental health situations getting out of hand, and sometimes ending with tragic results. Additionally, it’s important for first responders dealing with these and other emergency situations to take care of their personal mental health. With all of this in mind, Zetron published an eBook that explores these topics.

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Day in the life

Day in the Life: Lacey Greaney

In this edition we had the pleasure of talking with Lacey Greaney who is the Communication Infrastructure Manager at Calcasieu Parish Sheriff’s Office. She talks about her current role and responsibilities, as well as sharing an incredible story from when she was a dispatcher. During Hurricane Laura in 2020, their emergency call center had to deal with some harrowing circumstances while handling calls. This included the hurricane destroying their space while everyone was sick with COVID-19.

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Day in the Life: North Shore Regional 9-1-1

For this edition of Day in the Life, we had the pleasure of connecting with Katrina Shamshak and Robert Norton of North Shore Regional 9-1-1. After encountering some heartfelt submissions about telecommunicators and their centers during our Golden Headset Awards for National Public Safety Communicators Week, we found ourselves interested in hearing more about their agency and what they do.

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Why It’s Essential to Engage End Users in the Evaluation of Mission Critical Technology

No matter the mission of your organization, success likely depends on the people performing critical operational communications. And because your agency doesn’t operate in a vacuum, it’s never a good idea to make decisions in one either. Simply put, whether you’re updating your communications equipment, integrating a new records management system, or test driving the latest asset tracking platform, you should always incorporate end user feedback in your evaluation and purchase plans.

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Avoiding Vendor Lock with Command-Focused Solutions

Given the number of two-way radio options on the market, it’s no surprise many vendors are working to develop comprehensive, all-encompassing emergency communications solutions. And while the prospect of having one provider supply all of your agency’s telephony, radio, and data collection technology might sound like a great idea, it’s imperative to understand how this choice will impact your agency in the long run.

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