Key Ways COVID-19 is Reshaping the Emergency Communications Center Landscape

Available in PDF format


What's Inside

Historic changes are taking place at Emergency Communications Centers around the globe. 

Learn about the key trends occurring as a result.

5 Ways COVID-19 is Reshaping Emergency Communications Centers


Plus - The Evolving Role of Emergency Services Professionals


Maintaining communications during the pandemic and beyond, along with navigating the uncertainty and ambiguities resulting from the public health crisis.


NENA Report: Initial Impacts of COVID-19 on 9-1-1 Centers

NENA Report: How 9-1-1 Is Changing in a COVID-19 World

Report: SAFECOM Guidance on Emergency Communications Grants

Renewed Calls for Alternative Funding

Without  question, the push for Next Generation capabilities is gaining momentum at a far greater pace than anticipated.

Rising Need for Mobile Capabilities

Many agencies are activating their backup centers and exploring ways to enable essential personnel to work remotely.

Evolving Health & Safety Standards

Growing concerns for the health and safety of personnel are leading to big changes in the way communications centers look and feel.