Key Ways COVID-19 is Reshaping the Emergency Communications Center Landscape

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What's Inside

Rising Need for Mobile Capabilities
Many agencies are activating their backup centers and exploring ways to enable essential personnel to work remotely.
Evolving Health & Safety Standards
Growing concerns for the health and safety of personnel are leading to big changes in the way communications centers look and feel.
Renewed Calls for Alternative Funding
Without question, the push for Next Generation capabilities is gaining momentum at a far greater pace than anticipated.

Plus - The Evolving Role of Emergency Services Professionals


Maintaining communications during the pandemic and beyond, along with navigating the uncertainty and ambiguities resulting from the public health crisis.


NENA Report: Initial Impacts of COVID-19 on 9-1-1 Centers NENA Report: How 9-1-1 Is Changing in a COVID-19 World Report: SAFECOM Guidance on Emergency Communications Grants

5 Ways COVID-19 is Reshaping Emergency Communications Centers

Historic changes are taking place at Emergency Communications Centers around the globe.
Learn about the key trends occurring as a result.