Privacy Policy

Zetron Privacy Statement

This Privacy Statement applies to Zetron, a Codan Company (“we”, “us”, or “our”) websites, including our mobile versions, and Solutions that link to or reference our Privacy Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, disclosure and how to update and correct your personal information.  We may provide additional information on the collection or use of personal information provided prior to or at the time of data collection where this is required by applicable data protection laws. To the extent a specific statement for a website or Solution conflicts with this Privacy Statement, such specific statement will control. This Statement is not a contract and does not create any legal rights or obligations.

We will update this Statement from time to time. You can see when this Statement was last updated by checking the date displayed at the bottom of this Statement.

Personal Information Collected

What personal information is collected?

Products and Services

When you place an order with us, we may collect personal information about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal information, such as payment card information, driver’s license numbers, social security numbers (or equivalent national identification numbers) and date of birth.

Marketing

We may ask you for and collect personal information at other times in connection with our marketing activities, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by us or one of our business partners; when you want to find out about services offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by us or one of our business partners; when you send us an email.

We (and our Service Providers) may also collect information made publicly available through third-party platforms such as social media websites, online databases, or online directories.

If you do not with to receive marketing communications, you can opt out at the bottom of any email from us. After you opt out, we will not send further promotional communications, but we may continue to contact you to the extent necessary for the purposes of any services that you have requested.

Recruitment

We collect personal information when you express interest in employment with Zetron, whether directly or via an agent or recruiter (speculatively or in response to any ad on the basis of our legitimate interest to recruit new employees or contractors), including names, contact information, CV or resume, date of birth, performance management information, compensation information, race and ethnic origin. 

Other Information Collection

We may also collect personal information when you engage in other activities on our website. Our web server logs collect IP addresses and other unique identifiers of visitors to our web sites, as well as certain metrics relating to their visits. This information is aggregated to measure number of visits, average time spent on our web site, pages viewed and web site usage information. We use this information to measure the use of our sites and to improve the content of our sites. Aggregated information is not used in such a form that would enable direct connection of any personal information to our visitors.

We (“Processor”), as part of our business relationship with a retail business or other business or government customer, are often asked to receive, gather, store, analyze, or otherwise process information about the users, consumers or potential consumers of that business or government organization. In such cases, the business or government organization (“Controller”) will be responsible for determining how the information will be used and for providing notice and taking any other legal steps with regard to the collection and use of such information. Please refer to the privacy notice of the business or government organization with which you have a relationship for information on how they engage Processors, like us, to process information on their behalf.

Information for Channel Partners

If you represent a Zetron channel partner, you may visit our partner portal intended specifically for channel partners. We may use information provided on that site to administer and develop our business relationship with you, the channel partner you represent, and channel partners generally. For instance, this may involve using your information to send you details of channel partner programs, including product offerings or special opportunities. It may also include sharing certain information with other channel partners (subject to any confidentiality obligations that may exist), or Zetron customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes. We will process your data on the basis of performance of a contract to which you (as a representative of a Zetron channel partner) are party or in order to take steps at your request prior to entering into a contract.

Use of Personal Information

How is my personal information used?

Zetron’s primary goal in collecting personal information is to facilitate order processing, to communicate regarding business matters, to enable us to contact you if a problem arises with your order, or if there is some other need to reach you. Additionally, if you purchase a product or other device requiring service, your personal information may be used to obtain a credit report if necessary. Such information is required to complete a purchase transaction. Certain information may also be used to provide you with a customized experience on our web sites, which includes interactive communications and other services. Our web sites may also contain optional registration, surveys and questionnaires asking for information, as well as several opportunities for visitors to ask questions. We use the information you provide to help us design and build better products, to customize your shopping experience, to work better with you as a channel partner, and to provide advice and purchase recommendations. If you do not provide information that we request, we may not be able to provide (or continue providing) relevant products or services.

We also use the information we collect to help with marketing and advertising offers customized for you. This kind of advertising may be done with banner ads as well as promotional emails sent by us, or by third parties under contract with us. We may also match user information with third-party data to help us better understand our customers.

We also conduct research on our users’ demographics, interests, and behavior based on the information provided to us when making a purchase, during a promotion, from surveys and from our server log files. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis so as to prevent identification of personal information relating to any one individual. We may share the aggregated data with our business partners.

How do we hold personal information?

We will hold personal information as either physical records, records on our servers, and in some cases, records on third party servers, which may be located overseas.

We take active steps to hold all hard copy and electronic records of personal information in a secure manner to ensure that they are protected from misuse, interference and loss, and unauthorised access, modification or disclosure.

We have procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Cookies

When you interact with us online, including through our web sites, we and our third-party providers use cookies, pixels and related technologies to collect information automatically about the electronic path you take to our web sites, through our web sites and when exiting our web sites, as well as your usage and activity on our web sites and other online services, such as the links and objects you view, click or otherwise interact with (also known as “Clickstream Data”).

What About Cookies?

What are Cookies and Related Technologies?

Cookies are small data files that are stored on your device that allow us and our third-party providers to collect certain information about your interactions with our web sites and other online services. We and our third-party providers may also use other, related technologies to collect this information, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”).

What Do we Collect When Using Cookies?

When you interact with our web sites and other online services, we and our third-party providers may use cookies to automatically collect certain types of information about your usage of our web sites and other online services. For example, we may collect log data about your device and its software, such as your IP address, operating system, browser type, date/time of your visit, and other similar information. We may collect analytics or “clickstream” data or use third-party analytics tools such as Google Analytics to help us measure traffic, usage and activity trends for our web sites and online services, and to better understand our user base.

Third-party providers may also collect personal information about your online activities over time and across different websites when you use our websites and online services.

How Do We Use That Information?

We use or may use the data collected through cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit our websites and online services; (b) provide and monitor the effectiveness and quality of our websites and online services; (c) monitor online usage and activities of our websites and online services; (d) diagnose errors and problems with our websites and online services; (e) otherwise plan for and enhance our web sites and other online services; and (f) facilitate the purposes identified in our Privacy Statement. We and our third-party advertising providers also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver personalized ads, content and information about products and services that may be of interest to you.

Please note that we may link some of the personal information we collect through cookies with the other personal information that we collect about you and for the purposes described in our Privacy Statement.

Your Choices About Cookies

In some jurisdictions, including European Union Member States, most cookies will only be enabled if you have taken some form of action on our web site(s) to accept cookies using the prominent banner notice. However, in other jurisdictions, cookies will be enabled by default.

If you would prefer not to accept cookies, most browsers allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

Many of our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). For more information on the use of Google Analytics, please visit Google’s privacy policy here. You can also view Google’s currently available opt-out options here.

Your Choices About Online Ads

We support the self-regulatory principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance (“DAA”). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again. 

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at http://www.aboutads.info/appchoices.

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our web sites and online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.

Cross Border Disclosures of Information

Zetron may disclose personal information between its related bodies corporate, where permitted under the Privacy Act.

Zetron and the Codan Group currently operates out of offices in Australia, Canada, England, Ireland, the United Arab Emirates and the United States of America. We therefore may disclose personal information to recipients in these countries.

As at the date of this Privacy Policy, Zetron is not likely to disclose personal information to other overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.

General

Where practicable, we are required to provide the option for you to deal with us anonymously or under a pseudonym. This option will not be available where we are required or authorized by law to deal with individuals who have identified themselves, or if we need to verify your identity in order to provide products or services to you.

This document reflects our Privacy Policy as at 06 January 2022. We may amend our Privacy Policy at any time by posting an updated Privacy Policy on our website. The date of this Privacy Policy will inform you as to whether there have been updates since your last visit to our website.

How to Contact Us

Privacy Offer

Our Privacy Officer can be contacted as follows:

Privacy Officer
Codan Limited

81 Graves Street
Newton SA 5074

Telephone: +618 8305 0311

Facsimile:  +618 8305 0411

Email: privacy@codan.com.au

If you have other questions, comments or concerns about our privacy practices please contact our Privacy Office at privacy@codan.com.au or at the address below.

UK Privacy Addendum

If you are located in the UK, this section applies in addition to the Privacy Policy above. For UK data protection purposes, the controller of your personal information is the UK group company you interact with, contract with, receive products or services from, or contact with an enquiry: Zetron Limited, 14700366, Minster Corner, South Church Side, Hull, England, HU1 1RR or Domo Tactical Communications (DTC) Limited, 01456922, Fusion 2 1100 Parkway, Solent Business Park, Whiteley, Hampshire, United Kingdom, PO15 7AB. Each company operates separately. For privacy queries or rights requests, contact privacy@zetron.co.uk.

We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and, where applicable, PECR. We use the personal information described in this Privacy Policy, including information provided by you, customers, channel partners, recruiters, service providers, public sources and third-party platforms, for the purposes described in it, including products and services, customer and partner management, enquiries, recruitment, marketing, analytics, advertising, security, legal compliance and business administration.

Depending on the purpose, our lawful bases include contract, pre-contract steps, legal obligation, legitimate interests, consent and, where applicable, legal claims. Our legitimate interests include operating and improving our business, promoting our products and services, managing relationships, security, fraud prevention and recruitment. Where we process special category data, including race or ethnic origin information for recruitment, we do so only where permitted by UK data protection law, for example equal opportunities monitoring, employment law obligations or legal claims. Diversity information is optional unless stated otherwise.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and may share it with group companies, service providers, professional advisers, recruitment agencies, regulators, public authorities, business partners and customers where relevant. Where personal information is transferred outside the UK, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK IDTA, the UK Addendum to the EU SCCs, binding corporate rules or another permitted safeguard.

UK individuals have rights to access, rectify, erase, restrict, port, object to processing, object to direct marketing and withdraw consent where processing is based on consent. These rights are subject to conditions and exemptions. You may also lodge a complaint with the UK Information Commissioner’s Office.

We do not carry out solely automated decision-making with legal or similarly significant effects unless we tell you otherwise. For UK users, non-essential cookies and similar technologies, including analytics, advertising and behavioural tracking cookies, will only be used where required consent has been obtained. You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings tool, and rejecting them will be as easy as accepting them.

Data Protection Complaints

If you are unhappy with how we have handled your personal information, please contact us at privacy@zetron.co.uk . We will acknowledge your complaint within 30 days, investigate it, and respond without undue delay. If your complaint includes a data protection rights request, we will handle that request under the applicable legal deadline. You can also complain to the UK Information Commissioner’s Office at www.ico.org.uk