Next-level situational preparedness
MAX Computer Aided Dispatch (CAD) is an integrated incident management solution that supports public safety organizations of all sizes. Keeping call taker’s workflows in mind, it streamlines information about what, when and how an incident is occurring, who’s involved and how the response is taking place. By capturing critical incident information and sharing it in real-time, MAX CAD provides better situational awareness for call takers, making processes more efficient and cutting down on response times.
Respond faster and arrive smarter
MAX CAD is easy to use, easy to deploy and has unparalleled end-to-end response coordination. It helps cut response times and improves the effectiveness, making a difference when every second counts.
What's New in MAX CAD 11.10
- A faster, modern mapping experience
MapDesktop replaces MapViewer, delivering improved performance, smoother navigation and greater reliability when it matters most.
- Simpler, future ready GIS
Modern Esri-aligned technology makes map data easier to manage while preparing your system for what’s next.
- Stronger CAD performance
Enhanced integrations (NG9-1-1, RapidSOS) and system improvements support more consistent workflows and dependable operations.
- Indoor mapping for better awareness (where available)
Users can now select customizable incident tags, single or multiple tags, to associate with an incident, offering a simple way to categorize, associate and retrieve data faster. Already in use in Iowa, this integration is helping agencies access critical building information faster to coordinate more effectively.
MAX CAD core features
Modular, configurable, and NENA NG9-1-1 compliant, components include CAD, mobile CAD, advanced geographic information system (GIS) management suite and automatic vehicle location (AVL) module. These components can be bundled or integrated ad-hoc for additional cost savings.
- End-to-end continuity
Easily integrates with third party vendors and other MAX solutions including Call Taking, Dispatch and Fire Station Alerting. Bundling the solutions rounds out a fully integrated Command & Control suite and lowers costs.
- Easy to use
The user interface is designed to be intuitive and customizable for individual workflows and call taker preferences. Additionally, a single click identifying incident type triggers automated field responder alerts and dispatching of appropriate resources. The system is easy to learn and use.
- Work assignment and resource management
Provides incident assessments and recommendations based on roles and responsibilities, as well as available resources in the area. Recommendations are updated in real time. Administrators can also configure the system to meet current and evolving agency requirements, allows the application to grow and change along with needs.
- Multi-discipline, multi-jurisdiction scalability
NG 9-1-1 compatible and built to scale with future needs and requirements, with the ability to add more workstations and locations. Multi-jurisdiction and multi-agency workflows will continue to be supported as the number of communities and agencies served increases.
- Standards compliant
Built to meet individual state-level standards and requirements for greater accuracy and NG 9-1-1 compliant.
- GIS mapping capabilities
MAX GIS is combined with CAD to give call takers the ability to create incidents and dispatch resources from the map. Integrated with the CAD database it provides location specific information such as prior reports from the area.
- Mobile CAD options
Available for Windows mobile devices giving first responders access to the same incident data and maps that call takers are viewing, which improves the effectiveness and accuracy of the response.
- Zetron Connected Care
Zetron Connected Care provides comprehensive support and maintenance services that give Zetron customers complete peace of mind. Connected Care plans ensure customers have the latest software updates, protection against defects in materials and workmanship, and offer ongoing training and technical support. Learn more about Zetron Connected Care.
