MAX Call Taking

Built to increase efficiency

MAX Call Taking

Built to increase efficiency

Next Generation 9-1-1 Call Taking

MAX Call Taking is designed to increase telecommunicator efficiency and minimize distractions. It’s an end-to-end IP, Next Generation 9-1-1 telecommunications solution with legendary Zetron reliability. MAX Call Taking offers a full range of features and functionality that enable emergency communications teams to initiate fast, informed and coordinated responses. The system has built-in interfaces and shared components with other Zetron solutions, such as MAX CAD/GISMAX Dispatch, and MAX Fire Station Alerting, to form a fully integrated command and control suite.

MAX Call Taking delivers Next Generation 9-1-1 capabilities now and easily scales to support center growth and surrounding technology upgrades and migrations.

Zetron MAX Call Taking

Get more accurate mobile caller location + additional data today

With RapidSOS Emergency Data Response Platform, PSAPs can securely access device-based hybrid location and additional data from enabled smartphones, without the need for the caller to use an app, resulting in faster and more accurate location than Phase 2 information currently available. 

What's New in MAX Call Taking 4.4

Now, supervisors can assign available users to queues on the fly as resource needs change for a more scalable, intelligent workflow. Perfect for large call centers who need to dynamically reassign their workforce to different queues when call demand and traffic shift.

With support for over 100 console positions, the Supervisor View has been improved to provide better situational awareness, providing the information needed to make the best use of limited resources which is paramount as ECCs increasingly face staffing shortages.

Updated to the .NET 6 framework for increased performance, broader compatibility across platforms, a stronger cybersecurity profile, and more flexibility for cloud and API integration.

Core Product Features

MAX Call Taking is an IP-based solution that is compliant with existing and emerging NENA Next Generation 9-1-1 i3 standards*.

MAX Call Taking offers built-in skills based routing capable of sophisticated call distribution.  Configurable call queues reduces transfers by delivering specific call types to call-takers who have defined roles, skill, and ability to handle them. 

Integrated workstation controls and an efficient user experience optimizes a call takers ability to receive, process, and complete emergency 9-1-1 calls and texts.  Selective display of information pertinent to the task, single action operation, and advanced call handling features and mid-call recovery.

MAX Call Taking delivers SMS Text to 9-1-1 calls to the call taker screen in a user friendly format. Text calls ring and are answered in the same format as voice calls. This feature is configurable so that a call-taker may be enabled to handle multiple text calls as well as voice calls at the same time.

The PBX support within MAX Call Taking provides a robust feature set integrating office personnel and phone systems into the total 9-1-1 call taking solution. Robust PBX support enables call control functions such as call answer/release, call transfers, call hold, call mute, call parking, conference calling, auto-attendant, intercom, paging and other handset features are just a few of the capabilities available for supporting office personnel.

Map Viewer integration allows 9-1-1 calls and Text to display on the viewer prior to answer. This feature allows call-takers the ability to answer a call based on geographic location.  Locations will update and map as the call-taker rebids for better location accuracy.  Traditional ALI and RapidSOS location (when available) are displayed on the Map Viewer.  9-1-1 voice and text calls can be answered and released from the Map Viewer display. The Map Viewer uses your local ESRI GIS data.

Improve response times with enhanced location accuracy for 9-1-1 cell phone calls and texts through integration with RapidSOS location servicesRapidSOS is partnering with leading device manufacturers and app developers to get precise handset location from all different sensors on modern devices, such as GPS, WiFi Access Points, cell towers, Bluetooth beacons and barometric pressure sensors.  When a 9-1-1 call comes in, MAX Call Taking 9-1-1 equipment queries the NG9-1-1 Clearinghouse for supplementary location straight from the device.  This information is included in addition to standard ALI.

Keeping your mission-critical system functioning at all times requires more than simply buying the right equipment. You need manufacturer-supplied services in place that will provide product feature updates and a quick and efficient resolution to any problems that might arise. Zetron’s MAX Solutions Product Service Plan does just that.

*A Zetron representative can confirm compatibility in specific regions.