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Text-to-9-1-1: Quietly Saving Lives

Text-to-9-1-1: Quietly Saving Lives

Ever since the first text message was sent back in 1992, it’s transformed how we communicate. Today, over 180 billion text messages are sent each month 1 in the U.S., with 97% of Americans saying they text on a weekly basis, according to The Pew Research Center.…
November 21, 2019 1 comment
5 Secrets To A Headache-free Communications Center Systems Migration

5 Secrets to a Headache-Free Communications Center Systems Migration

Like boarding a roller-coaster, upgrading your communication center can be equally thrilling and nerve-wracking. Just when you think you’ve finally overcome funding and approval hurdles—you realize the real ride is only beginning.…
Will Telecommunicators Be Replaced By Machines?

Will Telecommunicators Be Replaced by Machines?

The pace of adoption of Next Generation 9-1-1 technology is speeding up. In fact, there are organizations dedicated to increasing the pace of adoption, such as the NG911 NOW Coalition. The NG911 NOW’s mission is to promote an accelerated implementation of NG911 throughout the United States, with a goal to have voice, video, text and data for 9-1-1 available nationwide by the end of 2020.…
December 11, 2019 1 comment
Public Safety Dispatch Centers 101 – Terminology & Systems

Public Safety Dispatch Centers 101 – Terminology & Systems

Are you new to the world of public safety communications? Perhaps you’re familiar with the two-way radios commonly used in public safety, but don’t know much about public safety dispatch centers.…