Reimagining the Public Safety Response to Mental Health Crisis Calls
A look at mental health crisis calls in our communities and the roles of public safety and first responders in taking the calls
First responders are increasingly being called into situations involving mental illness and substance abuse. This eBook explores how the roles and responsibilities of public safety have evolved in managing mental and behavioral calls, and presents various recommendations and supporting data on how better outcomes are being achieved.
How the role of public safety has evolved in handling mental health crises
Why behavioral health training is important and how it affects call outcomes
How the high pressure placed on first responders effects their mental health
We Also Examine
What community response programs and collaborations are forming to better address the mental health crisis. As well as, the types of training, or lack there of, currently available to public safety professionals and updates that are needed to better address the mental illness crisis in our communities.
Solving public safety challenges with Next Generation 9-1-1
Next Generation 9-1-1 systems help public safety agencies route calls calls can easily segmented – Connecting calls to the right resources and NG9-1-1 makes get handles (call routing)
See a quick online demo how NG9-1-1 call taking systems let you do it