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Zetron Celebrates 40 Years Serving Mission Critical Communications Customers Around the Globe

The company’s solutions are at the heart of communications between command and control centers and field operations and personnel in public safety, transportation, utilities and other mission critical environments on all seven continents

Redmond, Wash., – November 18, 2020 – Zetron, a global leader in integrated mission critical communications technology, today announced the company’s milestone 40th anniversary of providing communications solutions to customers in public safety, transportation, utilities, and other markets. Zetron was founded in November of 1980, by Milt Zeutschel and John Reece as a small regional paging business. The company has since become a recognized leader in quality and interoperability for mission critical communications systems and services, maintaining a worldwide customer base and a comprehensive portfolio of innovative solutions used to serve hundreds of millions of people.

Over four decades, Zetron has led innovation in various industries with a number of firsts, including launching paging products for volunteer fire departments in 1981; bringing the first user programmable microprocessor-based radio dispatch console to market in 1987; the first public safety company to manufacture both radio dispatch and 9-1-1 call taking solutions in 1996; and being the first vendor to support the P25 CSSI in 2007.

“Zetron was founded in 1980 as a small business committed to providing high quality solutions and extraordinary customer service,” said Brent Dippie, President and CEO of Zetron. “After 40 years our most significant accomplishment and sincere privilege has been relentlessly serving and earning the enduring trust of customer organizations where coordinated communications are the heartbeat of critical operations and services.”

A 31 year veteran of Zetron, Mr. Dippie held numerous positions with the company prior to his current leadership role. He attributes his tenure to consistently identifying and relating with the corporate culture centered on a passion for supporting the critical services and personnel that serve us all.

“I believe our staying power is largely attributable to the importance we’ve always placed on establishing long term relationships with customers, partners and employees,” Dippie added. “When fairness, respect and appreciation are foundational, longevity often follows. While we’ve obviously come a long way from our beginnings, we remain passionately grateful and humbled for the opportunity to work with the resilient, devoted and courageous people who so often selflessly put the safety and welfare of the communities and public they serve first.”

Zetron Customers Across Seven Continents

Zetron solutions are used at over 40,000 critical communications console positions in more than 100 countries, and on all seven continents. Customers range from single position rural emergency communications centers, to large metropolitan agencies and commercial command and control centers serving millions of people in public safety, transportation, utilities, healthcare, education, and other critical communications markets. Customers include:

  • Public Safety – The Iowa Department of Homeland Security and Emergency Management powers Iowa’s statewide Next Generation 9-1-1 solution. Zetron’s MAX Call Taking is the emergency call handling standard, delivered as a shared service in a continually growing number of the state’s 113 Public Safety Answering Points. Other public safety customers include Oklahoma Department of Public Safety, Arizona Department of Public Safety, Kitsap County (WA), Greene County (NY), Bonnyville Regional Fire Authority (Alberta, Canada), New York State Police, and Delhi Police (India).
  • Transportation – The Sydney Airport in Australia has been a customer since 2005. Zetron’s ACOM system is used to help 41 million people traveling through the airport each year arrive safely and on-time to their destinations. Other transportation customers include Dubai Airport, Delta Air Lines, Air Canada, Yarra Trams (AUS), New York Metroplitan Transportation Authority, and Port Authority of New York and New Jersey.
  • Utilities – Powerco is New Zealand’s second largest utility provider, where Zetron solutions help the company provide electric and gas service to 442,000 homes, businesses, and organizations across New Zealand’s North Island. Other utilities customers include Iberdrola (Spain), Puget Sound Energy (WA), AVANGRID (USA), Alliant Energy (WI), and Potomac Electric Power Company (DC).
  • Other Markets – The Australian federal government relies on ACOM for communications with and between field research stations and personnel in Antarctica, one of the most extreme and rugged climates on the planet. Other customers include the US Coast Guard, Gonzaga University, Iowa Department of Corrections, and North Mississippi Medical Center.

Partners Are Key to Success

Developing key value-add strategic partnerships has been crucial to Zetron successfully navigating, growing and innovating over 40 years. The company maintains numerous industry relationships (e.g., NENA, APCO, UTC, ITS, TCCA, and many more), enabling Zetron to influence and stay current on market standards and direction. Zetron also enjoys long standing technology relationships with leading complementary technology vendors (e.g., JVCKENWOOD, L3Harris, Tait Communications, RapidSOS, Eventide, and many more) that provide integrated best in class functionality and interoperability for Zetron solutions.

Additionally, the extensive channel partner network developed over 40 years extends the company’s ability to provide local sales and services footprints. Specialized regional support for landmark business has also been a key benefit. For example, Zetron partner RACOM has been instrumental in winning and successfully deploying a statewide Next Generation 9-1-1 Shared Services contract in Iowa.

About Zetron, Inc.

Zetron has been a trusted provider of mission critical communications systems since 1980. It is ALL we do. With a comprehensive portfolio of technology solutions, including integrated next generation call taking, dispatch, CAD, mapping, fire station alerting, logging/reporting systems and more, Zetron is relied on by communications centers in public safety, transportation, utilities, healthcare, and other markets on all seven continents of the world. Zetron’s relentless pursuit of quality, durability and interoperability has made it one of the most enduring and consistently trusted brands in mission critical communications for 40 years. Our solutions are backed by world class technical support, training, project management and professional services, as well as a global network of highly capable partners and system integrators dedicated to exceeding the unique needs of Zetron customers. Zetron is a wholly owned subsidiary of JVCKENWOOD Corporation. For more information, visit: www.zetron.com

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