ACOM Command & Control
Giving your control center the power to respond
Command & Control Solutions
ACOM Command & Control (ACOM) is a single platform dispatch solution designed to meet the unique, complex demands of control rooms worldwide. With its combination of advanced telephony capabilities and radio integration, ACOM delivers a robust, command and control system, whether centralised or distributed, with unparalleled operational efficiency. Engineered with customisation in mind, an extensive feature set, enterprise-class server architecture and end-to-end resiliency, ACOM offers a complete command, control and communications solution.
Give your control room the power to respond with ACOM Command & Control. An end-to-end solution that brings both voice and data communications together, enables dispatch console operators to connect, organise and provide field personnel with important situational awareness updates—all at a low total cost of ownership
Integrated Command & Control
In the rapidly evolving world of command and control, field resources require new levels of connectivity. That’s why our command, control and communications solutions are designed to support the multiple connection standards, manufacturers, and devices of today and tomorrow.
What's New in ACOM Command & Control
- In-built MCX architecture
ACOM now speaks the same language as standards-based broadband cores—launch-partnered with Nokia GC, and ongoing development with other carriers—to support MCPush-to-Talk (MCPTT), MCVideo, MCData and future developments as mission critical services continue to advance.
- Unified, single-screen control across all interfaces
Radio, telephony and now MCX traffic—MCPTT, MCVideo and MCData—converge within a centralized, consolidated command hub.
- Future proof architecture
By adding the capacity and backend improvements to accommodate private LTE, control rooms can adopt/transition private LTE at their own pace.
ACOM Command & Control
Core Features
ACOM offers many unique benefits and features, but core services include CAD/AVL systems, voice recording systems, Digital I/O, video, paging, remote monitoring and voter control.
- Customisation, Evolved
We work with you to fully understand and help define what your system needs are, from how the screens work or how resources appear, to how operations are handled. The interface is tailored to provide optimal user experience. ACOM is designed to offer scalable configurations to easily evolve with your operational changes. With its enterprise-class server architecture and high capacity, ACOM can be updated and expanded as needed without requiring additional expensive hardware.
- Powerful Call Management
ACOM’s Call Management feature allows you to determine how calls are viewed, prioritised and handled – improving visibility and co-ordination Areas of Interest and Call Stacks work together, allowing call activity to be tracked by supervisors to ensure staffing levels match the current call demand.
- Smart Audio Routing
Scripted audio files allow the ACOM console to have any audio input source directed to any audio output. Audio levels can be automatically adjusted based on the operator’s console selections and configured to the needs of the control room without making expensive hard-coded software changes.
- Flexible Access
Profile-based logins give users the ability to log in to any number of ACOM systems—a critical capability during disaster-recovery operations or situations where different systems are deployed, or interagency access is required. Profiles can reflect available resources, dispatch functions, duty shifts and schedules, supervisory and maintenance roles, and training exercise simulations.
When logged in, the user can simply drag and drop procedures to dynamically add or remove resources from screens, in response to unexpected incidents, emergencies, or dispatchers’ changing needs.
- Bandwidth Efficient
ACOM uses a consolidated audio stream that allows an operator to select any or all resources simultaneously without affecting the IP-network bandwidth, ensuring connectivity is used efficiently and bandwidth is available when needed most—during critical times and when network traffic is at its peak.
- Mobile & Remote Support
Quickly and securely set up temporary, back-up or mobile training positions with just a laptop or tablet and USB headset. Unlike other console solutions, ACOM provides no channel limit, providing the full resource capabilities of the console system, at a fraction of the cost.
- Security of True End-to-End Encryption
ACOM’s full end-to-end encryption is designed to keep communications secure. DES and AES encryption are integral features of the ACOM interfaces. In addition, ACOM supports the use of a Key Fill Device or connection to a Key Management Facility for Over-the-Network Rekeying.
- Enhanced Push-To-Talk
With the convergence of broadband and LMR systems, ACOM is augmented with broadband, commercial and MCX Push-To-Talk (PTT) platforms, consolidating operations with data-centric applications to increase productivity.
- High Availability
ACOM delivers the highest levels of reliability, ensuring command, control and communications are up and running, even if a fault occurs. From dual network connections, dual power, to hot-standby capability for all core controller services.
- Optimal Performance
Built-in IP-diagnostic tools and web-based system management capabilities simplify maintenance and error diagnosis. It monitors and reports the health of the network to ensure it’s running efficiently, helping keep mission critical systems running at optimal performance.
- Core Services
ACOM offers many unique benefits and features, but core services include CAD/AVL systems, voice recording systems, Digital I/O, video, paging, remote monitoring and voter control.
