VOL. 35, ISSUE 3

Zetron Advantage

The Power of Planning and Persistence

A Rural PSAP's Successful Journey to NextGen 9-1-1

Welcome to the Digital ADVANTAGE

In the latest edition of Zetron Advantage, we feature our newest case study that shares Morgan County E-911’s journey from outdated systems to fully integrated NextGen9-1-1 solutions. Through persistence and planning, they worked over several years to grow their center into what it is today, improving their emergency response.

Plus, we’re proud to share the winners from our second annual Golden Headset Awards in honor of National Public Safety Telecommunicators Week. Read the inspiring winning stories from these amazing heroes.

You’ll also find a spotlight on our most recent blog, Paws that Protect and Serve, as well as our exciting new video highlighting Zetron’s vision of the PSAP of the Future we recently launched at IWCE 2024. And finally, this edition’s Solution Focus, showcasing our Workforce Management solution.

Morgan County E-911: Building an Integrated System
for Efficiency, Reliability and Accuracy

When Matthew Brown joined Morgan County E-911 in 2003 as a Dispatcher, he and fellow dispatchers worked in a highly manual, paper-based environment. Today, as the agency’s Director, he’s been a part of tremendous and instrumental changes in how the rural county’s emergency communications operate after a multi-year phased implementation of a fully integrated suite of NG9-1-1 technologies from Zetron.

Brown, who has been Director of Morgan County E-911 since 2010, recalls the days of paper complaint cards, radio logs and maps. “We didn’t have a computer generated map at all. We had printed map books and a wall map that weren’t updated frequently. The information would get outdated really quick,” he said.

Serving an area of more than 500 square miles and 21,000+ residents in the Cumberland Mountains of Eastern Tennessee (USA), the 14 full time employees of Morgan County E-911 provide around the clock emergency communications support to public safety agencies across the county and participating cities – including law enforcement, fire, rescue and emergency medical services – typically handling 200 to 350 calls per day.

“The installs were as close to perfect as you can get, with no interruptions to service. Trainers did sit-down sessions with dispatchers and explained all the options. It was a pretty stress-free process.”

Matthew Brown - Director, Morgan County E-911

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Despite being a rural agency with limited funding, Brown and Morgan County have been steadfast in planning and making iterative investments to steadily bring the agency up to the current technology standard for next generation emergency communications. Morgan County was no stranger to Zetron, having been a customer of its Model 3200 push button base radio dispatch product for many years. So, the enduring quality and reliability of Zetron products and services provided the foundation when it came time to look forward.

Morgan County began its transition in 2005 with the purchase of MAX GIS Mapping, an automated map-viewing system that transformed mapping, addressing and reporting. That was followed in 2008 with the addition of MAX Computer Aided Dispatch (CAD) to more e‑iciently manage the full range of incident information. Next in 2013, MAX Call Taking was brought on board with features and functions that allowed the team to initiate faster, more informed and better coordinated communications and responses. Brown reflected on how minimal the disruptions were and how easy training went despite all the changes for the team…

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For its second consecutive year, Zetron had the privilege of hosting the Golden Headset Awards in honor of National Public Safety Telecommunicators Week. The awards are a celebration of the outstanding contributions and dedication of the extraordinary individuals who work as public safety telecommunicators. The year’s event was a resounding success, with an overwhelming number of nominees and stories that truly showcased the remarkable work being done by telecommunicators across the nation. We invite you to read the full winning submissions and learn more about the inspiring nominees behind them.

advantage3503 pillar NPSTW web

For the second consecutive year, Zetron had the privilege of hosting the Golden Headset Awards in honor of National Public Safety Telecommunicators Week. The awards are a celebration of the outstanding contributions and dedication of the extraordinary individuals who work as public safety telecommunicators. The year’s event was a resounding success, with an overwhelming number of nominees and stories that truly showcased the remarkable work being done by telecommunicators across the nation. We invite you to read the full winning submissions and learn more about the inspiring nominees behind them.

New on Z-Wire

Paws that Protect and Serve

Early humans relied on dogs for protection, early warnings, warmth, companionship and more. The long history of humans relying on canines for support can be found as far back as 600 BC when evidence was found that Egyptians, Greeks and Romans used dogs to help in combat. For centuries, dogs have been trained to help in dangerous and stressful environments, like on the front lines of war, and military K9s have served with honor and distinction…

Elevating Situational Awareness

PSAP of the Future from IWCE 2024

At IWCE, Zetron participated in iCERT’s PSAP of the Future Exhibit. If you missed IWCE, check out the short video shown in the exhibit representing Zetron’s vision of the PSAP of the Future.

Solution Focus:
Workforce Management

Emergency response relies on having the right people at the right time, but staffing shortages can hinder operations and place additional stress on teams. Zetron’s Workforce Management solution offers streamlined resource scheduling and management to alleviate stress and burnout, ensuring prompt public assistance during an emergency.

With an intuitive interface and mobile app for 24/7 self-service, tasks like scheduling, messaging and leave requests are simplified for employees. Enhanced time management facilitates efficient demand handling and opens opportunities for team training. The integration module automates data processing, saving admin time and reducing potential errors.

Planners and supervisors can clearly view resource coverage through the planning function and graph.

Easily keep track of trainings, employee time and even manage and plan court appearances within the tool.

Trusted by over 60,000 public safety professionals in organizations of all sizes, Zetron’s Workforce Management offers modular, customizable solutions tailored to organizational needs. Contact us to explore Zetron’s Workforce Management and its modules for optimized operations that help keep your agency always on, always ready.

Feature Coming Soon:

MAX Call Taking 4.5 Status Board

MAX Call Taking Product Manager Diane Harris, walks through the upcoming Status Board feature live at IWCE 2024.

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Sneak Peek:

Stream

Urgent Comms Editor, Donny Jackson interviews Zetron’s Brendan O’Brien at
IWCE 2024 and gets a sneak peek at Zetron’snewest solution: Stream.

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