Supporting a mission critical control room with proven technology, trusted for over 16 years
16+ Years of Trusted Partnership
Jersey Police has relied on CARM since 2010 to support workforce planning across 24/7 response and community policing.
Background
Jersey Police serves a unique island community, balancing the demands of local policing with seasonal population increases and evolving public safety expectations. Since 2010, Jersey Police has relied on Zetron’s CARM solution to support workforce planning and operational readiness. Over more than 16 years, this long standing partnership has provided a stable foundation for managing resources across 24/7 response and community policing.
Challenge
With CARM already embedded within daily operations, the priority for Jersey Police was not to replace the system, but to ensure it continues to meet operational needs over time.
The force required a solution that could:
- Maintain a consistent and reliable approach to workforce planning
- Support established processes across force planning and operational teams
- Continue to provide clear visibility of workforce availability
- Evolve in line with future operational requirements
Solution
Zetron worked closely with Jersey Police to support the ongoing use and evolution of its existing CARM deployment, ensuring continuity while maintaining system performance and usability.
CARM continues to provide a single, integrated platform for planning, scheduling, and managing personnel, supporting both 24/7 response and community policing functions.
The system enables:
- Centralised workforce planning through dedicated force planning teams
- Clear visibility of workforce availability
- Structured scheduling aligned to operational requirements
- Consistent application of policies and planning processes
By continuing to invest in and support the existing platform, Jersey Police has retained familiarity and operational continuity, while ensuring the system remains reliable and effective.
Results
The long term use of Zetron’s CARM solution continues to support Jersey Police in maintaining effective workforce planning:
- Operational continuity: A stable and familiar system embedded in daily planning processes
- Trusted performance: Reliable support for workforce planning over more than 16 years
- Consistent visibility: Clear view of workforce availability to support planning decisions
- Established processes: Supports structured planning carried out by dedicated force planning teams
- Long term partnership: Ongoing collaboration between Jersey Police and Zetron
Having used CARM for many years, it’s a system we trust. The latest enhancements have given us greater flexibility, particularly with mobile working, allowing officers to manage duties without returning to the station.” – Craig Jackson, Chief Inspector, 24/7 Response and Community Policing, Jersey Police
A partnership built on trust
The long standing relationship between Jersey Police and Zetron reflects a shared commitment to continuous improvement and operational excellence.
By evolving the CARM platform over time, Zetron ensures the solution continues to meet changing operational needs while maintaining the reliability expected in a mission critical environment.
Always ready for what’s next
Zetron’s CARM solution is designed to support mission critical operations that must perform 24/7. Through ongoing investment and modernisation, Jersey Police is equipped to meet current demands while preparing for future challenges, ensuring consistent, high quality service to its community.
