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Case Study

60-Position Zetron System Equips ‘Most Up-to-Date PSAP in New Jersey’

Zetron’s AcomEVO dispatch system using the Project 25 (P25) Console Subsystem Interface (CSSI) with Motorola’s ASTRO 25 Phase II network recently went live in Monmouth County, NJ. It is the first deployment in the industry to utilize the CSSI in a P25 Phase-II solution.

Monmouth County, New Jersey, is no stranger to disaster.

The tragic events of 9/11 were witnessed and felt by many throughout the State of New Jersey, including Monmouth County. In August of 2011, Hurricane Irene caused major flooding throughout the area. And in 2012, Superstorm Sandy delivered a devastating surge to Monmouth County’s coastal communities.

The knowledge that such things can and do happen can either be paralyzing or catalyzing. Monmouth County’s approach to public safety is a clear demonstration of the latter, and the new Monmouth County Sheriff’s Office Public Safety Center is a case in point. The 60-position center is designed and equipped to ensure that the community has access to the public-safety and law-enforcement services that are so critical when disaster strikes, whatever form it might take.

Monmouth County

Located in the central part of New Jersey, Monmouth County is the northernmost county along the Jersey Shore. With an area of about 665 square miles and a population of approximately 630,000, it is the fifth most-populous county in the state.

The Monmouth County Sheriff’s Office maintains two consolidated public safety answering points (PSAPs) to manage the county’s public-safety and law-enforcement communications. SouthComm in Neptune, NJ, is the smaller of the two and serves the shore area of the county. CentComm in Freehold, NJ, is the main center; it serves most of the rest of the county.

“We’re a busy operation,” says Monmouth County Sheriff Shaun Golden. “Our Communications Division answers 9-1-1 calls for 45 of the county’s 53 municipalities and provides dispatch for 20 police departments, 56 fire companies, and 30 first-aid squads. About 550,000 calls come into the communications center annually.”

Time for a change

Golden explains why Monmouth County recently decided to construct and equip a new main communication center. “CentComm was built nearly 30 years ago. Not only had the equipment become antiquated, but we had outgrown the space,” he says. “There was also not enough redundancy built into our communications systems. In fact, we originally built SouthComm as a stop-gap measure to add redundancy until we could update the equipment in the other center.”

The new center gets underway

When the time was right, Monmouth County decided to not only update their equipment, but to also construct a new facility from the ground up.

Planning the new center was a seven-year process that included soliciting and prioritizing input from agency administrators and other stakeholders connected to the new center. A key undertaking involved finding new communications equipment that would provide the updated functionality, interoperability, redundancy, and ease of use required to meet these stakeholders’—and Monmouth County’s— immediate and projected needs.

Bid specifications were written to ensure that the agency’s requirements were clearly defined. Then a request for proposals was issued for a solution that would integrate a Project 25 (P25) Phase II network with a state-of-the-art digital dispatch console.

Motorola responded with a bid based on a 60-position Zetron Advanced Communications (AcomEVO) system connected through the P25 Console Subsystem Interface (CSSI) to Motorola’s ASTRO 25 Phase II infrastructure. This is the proposal Monmouth County chose for their new center. It was a ground-breaking solution in a number of ways.

The importance of P25 Phase II and the CSSI

The benefit of P25 Phase II is that it offers twice the spectrum efficiency provided by Phase I. And the CSSI is an open-standards-based interface that allows customers to integrate console and network solutions from different vendors. The deployment for Monmouth County would be the first in the industry to offer the CSSI in a P25 Phase-II solution. AcomEVO would also be the first third-party console to integrate with Motorola’s ASTRO 25 system. The CSSI is the technology that would make this integration possible.

Freedom of choice

When asked why they preferred a solution that combined the equipment of two different manufacturers, Golden’s answer underscores the value of open standards to customers: it’s about the freedom to pick and choose.

“We wanted the Motorola network and its Phase-II functionality as well as the Zetron Acom console,” he says. “We’ve used Zetron consoles for many years and were very satisfied with their reliability and performance. We like the functionality, customizability and room for growth the Acom system offers. It would also support our legacy VHF radio equipment as well as our new P25 network. This is important because many of our smaller agencies are still on VHF.”

A smooth cutover

Although building a new center is a huge project, once construction is complete, it can be easier to move into a new center than to install equipment in a busy, functioning center. This was certainly true in Monmouth County’s case.

“We remained in the old center and kept it running until the new center construction was finished and the equipment installation and testing were complete,” says Golden. “The transition to the new center involved not just our new consoles, but all of our equipment, including our CAD and phone lines. Before making the final cutover, we had to ensure that all of the phone lines from the smaller municipalities we support were ringing into the new center. This took several days, but it was a smooth transition. We also had plenty of great help from Zetron before, during and after we cut over.”

Set for the future

The new, 45,000-square-foot, state-of-the art center went live in April 2014. And its new equipment is already delivering a host of important benefits. Chief among them is the ease with which operators are able to learn and use it.

“AcomEVO’s customizable screens allowed us to create icons and other features that resemble those on our previous system,” Golden explains. “This made it easy to learn and reduced training time. Our familiarity with Zetron systems also made the transition easier for both our operators and technicians.”

The AcomEVO system also offers easy expansion: “The system will easily support the 30-percent growth we expect over the next 25 years,” says Golden. “In the near-term, we already have several consoles to add to the system. For the foreseeable future, we’re set.”

Best in state

More than 250 people attended the official ribbon-cutting ceremony held April 29, 2014, to inaugurate the Monmouth County Sheriff’s Office Public Safety Center. The initial response to the center was overwhelmingly positive, and the good reviews continue to roll in.

“Administrators from PSAPs all over the state and throughout the Eastern Seaboard are very excited about it,” says Golden proudly. “They’re telling us it’s the best, most up-to-date PSAP in New Jersey.”

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