Early humans relied on dogs for protection, early warnings, warmth, companionship and more. The long history of humans relying on canines for support can be found as far back as 600 BC when evidence was found that Egyptians, Greeks and Romans used dogs to help in combat. For centuries, dogs have been trained to help in dangerous and stressful environments, like on the front lines of war, and military K9s have served with honor and distinction in many battles.
As we celebrate Black History Month, it’s essential to recognize and honor the contributions of Black individuals who’ve made enduring marks on the world. The mission critical communications field is filled with remarkable Black history makers whose stories deserve amplification and commemoration. Today we’re paying tribute to five of these outstanding figures who stand at the intersection of Black history and critical industries Zetron serves.
Did you know that Zetron recently acquired Eagle NewCo (Eagle), a business unit of NEC Software Solutions UK Limited (NEC)? Eagle, now Zetron Limited, currently provides control room solutions for more than 100 public safety and transportation control rooms throughout Europe and the Middle East. Based out of Hull, United Kingdom (UK), Zetron Limited also delivers solutions for more than two-thirds of the UK’s police forces, as well as major transportation operations, such as the London Underground.
As we get set to turn the page on 2023 and welcome 2024, we pause to give thanks, reflect, and renew yet again. For some, it may be their first year of professional renewal, or their first thankful year as a parent, or their first year of reflection after suffering a personal loss. For others, it may be the 32nd time to turn those professional pages, and for our company, it is a humbling 72nd time since being founded. However, for every year there is much to be thankful for and celebrate.
In 2021, Zetron surveyed emergency communications professionals during major public safety communications events in North America, including the NENA and APCO annual conferences, then used the response data to publish predictions for 2022 public safety answering point (PSAP) wellness trends.
Over the years, air travel has experienced considerable fluctuations in growth, most recently with the global pandemic. In 2022, air travel in the United States was up 55%, to 917 million passengers. Which is lower than in 2019, but the numbers are increasing on a yearly basis with air travel numbers projected to meet or exceed pre-pandemic levels in the next year or two. Airports worldwide are experiencing a similar rebound of passengers traveling more, making airport security and communications an even greater mission-critical safety component.
As the number of emergency calls involving mental health issues continues to rise, we often hear reports of mental health situations getting out of hand, and sometimes ending with tragic results. Additionally, it’s important for first responders dealing with these and other emergency situations to take care of their personal mental health. With all of this in mind, Zetron published an eBook that explores these topics.
In this edition we had the pleasure of talking with Lacey Greaney who is the Communication Infrastructure Manager at Calcasieu Parish Sheriff’s Office. She talks about her current role and responsibilities, as well as sharing an incredible story from when she was a dispatcher. During Hurricane Laura in 2020, their emergency call center had to deal with some harrowing circumstances while handling calls. This included the hurricane destroying their space while everyone was sick with COVID-19.
For this edition of Day in the Life, we had the pleasure of connecting with Katrina Shamshak and Robert Norton of North Shore Regional 9-1-1. After encountering some heartfelt submissions about telecommunicators and their centers during our Golden Headset Awards for National Public Safety Communicators Week, we found ourselves interested in hearing more about their agency and what they do.
No matter the mission of your organization, success likely depends on the people performing critical operational communications. And because your agency doesn’t operate in a vacuum, it’s never a good idea to make decisions in one either. Simply put, whether you’re updating your communications equipment, integrating a new records management system, or test driving the latest asset tracking platform, you should always incorporate end user feedback in your evaluation and purchase plans.
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Critical operations do not all work in the same way. Different systems, environments, risks and response models shape what each organisation needs from its communications and control room technology.
At Comms Connect Melbourne, Zetron will demonstrate how ACOM and CAD help teams bring communications and incident information together, improve operational visibility and coordinate a more confident response.
Visit Stand 64 to meet the APAC team and see both solutions in action.
The Emergency Tech Show brings together the people, technology and ideas shaping the future of UK public safety, and Zetron is proud to be part of the conversation.
Visit us to discover how our flexible communications, command and control software helps organisations improve interoperability, prepare for ESN and modernise at a pace that works for them.
See live demonstrations of Cortex, our Home Office approved ESN ready ICCS, alongside Zetron CAD and our integrated control room solutions. Whether you’re planning your next technology investment or exploring your ESN roadmap, our team will be on hand to discuss how Zetron can support your journey – your way.
Comms Connect New Zealand brings together professionals across public safety, utilities, transport and enterprise sectors to explore the latest advancements in critical communications.
Zetron is excited to connect with the New Zealand community and showcase solutions designed to improve coordination, enhance situational awareness and support reliable operations in mission critical environments. From advanced dispatch and call taking to fully integrated communications systems, our technology helps organizations stay connected and informed.
Stop by booth #21 to experience live demonstrations and discuss how Zetron can support your organization’s evolving needs.
CCW is the leading global event for mission critical communications, bringing together innovators, industry leaders and public safety professionals from around the world.
Zetron is proud to be part of this international community, showcasing our end-to-end solutions designed to enhance interoperability, resilience and operational efficiency across diverse environments. Our technology is built to support seamless coordination when it matters most.
Visit us at Stand C20 to see our solutions in action and learn how Zetron supports critical communications on a global scale.
APCO is the cornerstone event for public safety communications, and Zetron is proud to be part of the conversation. We’ll be showcasing how Zetron helps agencies of all sizes enhance efficiency and support lifesaving outcomes through live demonstrations of our full suite of solutions on an active workstation.
From next generation call taking to interoperable dispatch, our technology is built to support telecommunicators every step of the way.
Come see us at booth #1154 for a personalized demo and learn why public safety professionals have trusted Zetron for over 80 years.
As the premier event for the 9-1-1 community, NENA is where we connect with PSAP professionals to discuss the future of emergency response. Zetron will be showcasing our comprehensive NG9-1-1 solutions to help agencies collaborate, coordinate and act when it matters most. From secure multimedia support to integrated CAD and dispatch, discover how our end-to-end solutions provide a future ready path for your center. Stop by booth #425 to experience NG9-1-1 solutions live. See demonstrations of our full suite of solutions running on an active workstation and learn how Zetron can support your agency’s unique needs.
IWCE is where the critical communications industry connects. As a global leader in command, control and communications solutions, Zetron will be on site to showcase our end-to-end systems designed to enhance interoperability and streamline operations.
Whether your focus is on land mobile radio, NextGen dispatch or integrated fire station alerting, our team is ready to discuss how to help solve your most important communications challenges. Visit us at booth #1719 to see our solutions in action.
As the UK’s leading public safety technology event, BAPCO brings together professionals committed to advancing emergency services communications.
At stand D10, we’ll be showcasing Zetron CAD, our computer aided dispatch solution developed with control room operators.
Zetron CAD brings together incident management, telephony and radio within a single intuitive interface, helping forces reduce system fragmentation and streamline control room workflows. With AI-powered assistance supporting call handling and incident assessment, Zetron CAD helps teams manage increasing demand, prioritise effectively and make faster, more informed decisions in mission critical environments.
We’ll also be demonstrating how Zetron CAD works alongside Cortex, our control room communications platform trusted by emergency services, and our logging recorder solutions to deliver a resilient, fully integrated control room environment capable of supporting reform and future change. Visit us at stand D10 to see the platform in action and discuss how we can support your control room.
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