The 2026 Golden Headset Awards brought forward an incredible group of nominations, each highlighting the impact of emergency communications professionals in moments that matter most. From individual performance to leadership, training and team response, this year’s submissions reflected the skill, dedication and professionalism that define the field.
BAPCO 2026 brought a clear sense of direction for UK control rooms, not just in terms of technology, but in the shared intent across the sector. Across two days at the Coventry Building Society Arena, conversations spanning the exhibition floor, conference sessions and wider community reinforced a collective focus: enhancing public safety through smarter, more connected and more effective control room environments, with people firmly at the centre.
On April 1, 2026, Zetron marked five years since joining Codan and we’re not just celebrating a milestone, but recognizing the momentum that’s carrying us forward.
For agencies built on reliability, true security is about more than just technology, it’s about understanding the foundation. In 2025, Zetron conducted an industry survey to map the cybersecurity readiness of public safety and government organizations. The goal was clear: to move beyond assumptions and provide a data-driven benchmark for mission critical resilience.
As we mark another year since the first 9-1-1 call connected in Haleyville, Alabama in 1968, we honor more than just a historic date. We celebrate a promise that in your worst moment, help is just three digits away. For over five decades, that promise has been kept by dedicated telecommunicators and evolving technology.
The Home Secretary’s recent policing whitepaper has understandably triggered a great deal of discussion across the sector. Much of that commentary has focused on structures, governance and the future shape of policing. But for those leading and operating control rooms, the more important question is a practical one: What does this mean for how control rooms are expected to perform, adapt and remain resilient over the coming years?
In today’s fast-moving world, control rooms face a persistent and growing challenge: hoax 999 calls. These misuse vital resources across the Police, Fire and Ambulance services. For mission critical control rooms, the consequences are significant – impacting response times, operational efficiency and ultimately public safety.
In emergency communications, clarity is everything.
Understanding what’s happening, where it’s happening, and who needs help is essential — but that can be harder than it sounds when callers don’t speak English as their first language.
Line-of-duty tragedies strike swiftly and leave lasting impacts. Since its founding, Behind the Badge Foundation (BtBF) has been a constant source of strength for Washington state’s law enforcement family. The Foundation’s mission is clear: to honor and support officers and their families through memorials, essential resources and community programs. This includes stewardship of the Washington State Law Enforcement Memorial and the provision of immediate, trauma-informed support following line-of-duty deaths or serious injuries.
In 2021, public safety answering points (PSAPs) fielded an estimated 240 million 9-1-1 calls annually, with more than 80 percent originating from mobile phones. These combined with non-emergency calls and other public safety requests means the need for technology that can keep up with calls and ensure field communications are received clearly and in real time is more important than ever.
New networks, cloud software and data-rich channels have transitioned dispatchers from voice-only consoles to real-time information hubs—yet the underlying mission—getting help to the caller as quickly as possible—remains unchanged. To keep pace, agencies are turning to mission critical services (MCX) that extend from the communications center into the field, featuring encrypted push-to-talk (PTT), live video situational awareness, data and more.
Send us your questions, comments or if you’d like to contribute a post click here.
Critical operations do not all work in the same way. Different systems, environments, risks and response models shape what each organisation needs from its communications and control room technology.
At Comms Connect Melbourne, Zetron will demonstrate how ACOM and CAD help teams bring communications and incident information together, improve operational visibility and coordinate a more confident response.
Visit Stand 64 to meet the APAC team and see both solutions in action.
The Emergency Tech Show brings together the people, technology and ideas shaping the future of UK public safety, and Zetron is proud to be part of the conversation.
Visit us to discover how our flexible communications, command and control software helps organisations improve interoperability, prepare for ESN and modernise at a pace that works for them.
See live demonstrations of Cortex, our Home Office approved ESN ready ICCS, alongside Zetron CAD and our integrated control room solutions. Whether you’re planning your next technology investment or exploring your ESN roadmap, our team will be on hand to discuss how Zetron can support your journey – your way.
Comms Connect New Zealand brings together professionals across public safety, utilities, transport and enterprise sectors to explore the latest advancements in critical communications.
Zetron is excited to connect with the New Zealand community and showcase solutions designed to improve coordination, enhance situational awareness and support reliable operations in mission critical environments. From advanced dispatch and call taking to fully integrated communications systems, our technology helps organizations stay connected and informed.
Stop by booth #21 to experience live demonstrations and discuss how Zetron can support your organization’s evolving needs.
CCW is the leading global event for mission critical communications, bringing together innovators, industry leaders and public safety professionals from around the world.
Zetron is proud to be part of this international community, showcasing our end-to-end solutions designed to enhance interoperability, resilience and operational efficiency across diverse environments. Our technology is built to support seamless coordination when it matters most.
Visit us at Stand C20 to see our solutions in action and learn how Zetron supports critical communications on a global scale.
APCO is the cornerstone event for public safety communications, and Zetron is proud to be part of the conversation. We’ll be showcasing how Zetron helps agencies of all sizes enhance efficiency and support lifesaving outcomes through live demonstrations of our full suite of solutions on an active workstation.
From next generation call taking to interoperable dispatch, our technology is built to support telecommunicators every step of the way.
Come see us at booth #1154 for a personalized demo and learn why public safety professionals have trusted Zetron for over 80 years.
As the premier event for the 9-1-1 community, NENA is where we connect with PSAP professionals to discuss the future of emergency response. Zetron will be showcasing our comprehensive NG9-1-1 solutions to help agencies collaborate, coordinate and act when it matters most. From secure multimedia support to integrated CAD and dispatch, discover how our end-to-end solutions provide a future ready path for your center. Stop by booth #425 to experience NG9-1-1 solutions live. See demonstrations of our full suite of solutions running on an active workstation and learn how Zetron can support your agency’s unique needs.
IWCE is where the critical communications industry connects. As a global leader in command, control and communications solutions, Zetron will be on site to showcase our end-to-end systems designed to enhance interoperability and streamline operations.
Whether your focus is on land mobile radio, NextGen dispatch or integrated fire station alerting, our team is ready to discuss how to help solve your most important communications challenges. Visit us at booth #1719 to see our solutions in action.
As the UK’s leading public safety technology event, BAPCO brings together professionals committed to advancing emergency services communications.
At stand D10, we’ll be showcasing Zetron CAD, our computer aided dispatch solution developed with control room operators.
Zetron CAD brings together incident management, telephony and radio within a single intuitive interface, helping forces reduce system fragmentation and streamline control room workflows. With AI-powered assistance supporting call handling and incident assessment, Zetron CAD helps teams manage increasing demand, prioritise effectively and make faster, more informed decisions in mission critical environments.
We’ll also be demonstrating how Zetron CAD works alongside Cortex, our control room communications platform trusted by emergency services, and our logging recorder solutions to deliver a resilient, fully integrated control room environment capable of supporting reform and future change. Visit us at stand D10 to see the platform in action and discuss how we can support your control room.
Subscribe to Z-Wire today to get updates on new content.
After initial completion, we’ll provide up to 2 revisions for your campaign. Revisions include
Copy updates
Image updates
Zetron Marketing provides a deliverability report of your campaign. The report includes
Open Rate & Total Opens
Click Rate & Total Clicks
Bounces/Unsubscribes
Top links clicked
Subscribers with most opens
Top locations by opens
Option 1: You provide the data*
Option 2: Zetron Marketing purchases data**
* Data must be provided in Excel .csv format
** Lists can be purchased at an additional cost
Option 1: We send the email for you via MailChimp
Option 2: We provide you an HTML email to send via Outlook*
Option 3: We provide everything to send using your own email tool
* Reporting cannot be provided with this option
+ More Coming Soon…
We’ll help you select the best email template design for your campaign.
