By: Rochelle Miller
Did you know that Zetron recently acquired Eagle NewCo (Eagle), a business unit of NEC Software Solutions UK Limited (NEC)? Eagle, now Zetron Limited, currently provides control room solutions for more than 100 public safety and transportation control rooms throughout Europe and the Middle East. Based out of Hull, United Kingdom (UK), Zetron Limited also delivers solutions for more than two-thirds of the UK’s police forces, as well as major transportation operations, such as the London Underground.
The acquisition expands Zetron’s portfolio of mission critical solutions to now include a contact management system, live video streaming, an integrated communication control system (ICCS) and more – further widening Zetron’s core capabilities.
Meet Zetron’s New Solutions
Aspire
Aspire is a contact management system (CMS) designed specifically for emergency control rooms that receive contacts from a variety of channels, such as telephone, email, SMS and Webchat. All contact information, including previous incidents and specific vulnerabilities like health conditions, are pulled together into a single contact record, accessible to the operator. Core features include:
- Organization-wide visibility to all incoming calls to streamline response
- Detailed performance reporting, auditing, training and compliant resolution tools
- Multiple communication channels, including telephone, online and chat options
- Supervisor call distribution and management capabilities
- Support for all major telephony switches
- Interoperability with other Command & Control solutions
CallTouch
As a safety-critical incident and signaling control room telephony solution, CallTouch is used to ensure calls from field operation locations are delivered to the correct incident management personnel. Some features include:
- Touchscreen, user-friendly interface
- Secure, permissions-based framework
- Web-based with telephony integration capabilities
- Streamlined setup and training
- Multiple communication paths available
- Integration of CCTV live feeds, caller locations and maps for track side safety
- Supports all of the major telephony switches
Cortex
A multi-discipline Integrated Communication and Control System (ICCS) that enables rapid communications by consolidating primary channels into a single display, Cortex bridges gaps between radio, telephony, CCTV and other data streams. It streamlines operator workflows to execute the most efficient and effective response possible. Some of the core features include:
- Customizable user interface to meet individual preferences or role requirements
- Access to CCTV live feeds
- Supports desktop or mobile device applications, as well as touchscreen or keyboard/mouse controllability
- Generates detailed performance reports
- Supports all of the major telephony switches
Stream
Rather than relying on first-hand reports from people calling in emergency incidents, Stream provides live views of incidents unfolding in real time, including environmental factors, potential witnesses or other elements that could weigh in on what resources are needed. Stream allows anyone to live stream content from any location directly to emergency response centers from a link shared by the call taker. Features include:
- No apps required – simply click on the link the call taker sends via SMS
- Secure, cloud-based software
- Multiple communication channels, including direct two-way text chat
- Foreign language translation for over 100 languages to avoid communication barriers
Workforce Management
With an intuitive, responsive user interface (UI) that provides easy access to self-service functions, the Workforce Management solution is designed to work on a variety of screen sizes and device types. The home screen, or ‘dashboard’, has a single page view of notifications and alerts, with functional panels giving the user easy access to bookings, messages, time off requests and staff directory. Some of the core functions include:
- Schedule and manage shift changes, time off and more with analytics functionality tools
- Highly configurable user profiles, giving the ability to tailor to each individual user
- Enables managers to highlight and predict areas of resource challenges and arrange support accordingly
- Web-based, intuitive interface that’s accessible from any device
With the acquisition, Zetron has not only expanded the solution portfolio but increased its employee base to nearly 400 people worldwide. Headquartered in Redmond, Washington (USA), Zetron has offices throughout North America, the UK and Australia to better serve customers based in more than 80 countries, across all seven continents. Read the acquisition announcement here.
