Day in the Life: Lacey Greaney

Day in the life

By: Rochelle Miller

Zetron is honored to work with mission critical communications professionals across a wide array of applications and industries. Our daily interactions with these extraordinary individuals inspired us to launch our Day in the Life blog series. Learn more and check out the full series.

In this edition we had the pleasure of talking with Lacey Greaney who is the Communication Infrastructure Manager at Calcasieu Parish Sheriff’s Office. She talks about her current role and responsibilities, as well as sharing an incredible story from when she was a dispatcher. During Hurricane Laura in 2020, their emergency call center had to deal with some harrowing circumstances while handling calls. This included the hurricane destroying their space while everyone was sick with COVID-19.

Lacey Greaney
Communication Infrastructure Manager, Calcasieu Parish Sheriff’s Office Communications Division
Louisiana, USA

Here are some additional photos that Lacey shared with us that show some of the damage and the team working together to make it through the hurricane.

team in life jackets male dispatcher hurricane damage, downed tower hurricane damage

 

 

 

 

 

 

 

 

 

 

Check out more of the Day in the Life series here.

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