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Confronting the Dual Challenges Faced by US Volunteer Fire Organizations

Estimated reading time: 14 minute(s)

Did you know most active-duty firefighters in the U.S. are volunteers? In fact, the U.S. Fire Administration (USFA) estimates that 87% of the 106,390,000 firefighters registered with the organization are volunteers.…
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Tech Talk Vlog: Part 2 – Integrating Mission Critical Push-to-Talk with Emergency Communications Centers

Estimated reading time: 3 minute(s)

Answers to six more questions about MCPTT integration with ECCs In part 2 of Zetron’s video Tech Talk mini- series, we provide answers to six more questions on integrating Mission Critical Push-to-Talk (MCPTT) with Emergency Communications Centers; delivered by MCPTT subject matter expert, Randy Richmond.…
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Extending the REACH of Emergency Call Taking and Dispatch

Estimated reading time: 17 minute(s)

The Emergency Communications Center Landscape Has Changed In my last post, “5 Ways COVID-19 is Reshaping Emergency Communications Centers,” I introduced a new Zetron white paper outlining some of the major operational shifts we’re seeing in the wake of a global pandemic that’s gone on longer and has had deeper and wider impacts than any of us could’ve ever imagined when it began.…
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Balancing the Challenges and Rewards of Being a First Responder

Estimated reading time: 22 minute(s)

Choosing to become a first responder may feel like the easiest decision you’ve ever made. Especially if you want a rewarding career that enables you to help others, forge lifelong bonds, and never stop learning.…
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Commemorating 40 Years of Service in Mission Critical Communications

Estimated reading time: 16 minute(s)

Setting the Stage Imagine working in critical communications back when telephone analyzers, miniature tape recorders, and metal detectors were considered cutting edge technology. No smartphones, no digital maps, no video surveillance, just in-the-moment awareness and basic message sent/received capabilities.…
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5 Ways COVID-19 is Reshaping Emergency Communications Centers

Estimated reading time: 8 minute(s)

That’s Sooo 2020! Without question, 2020 was a year of changes in the world that would’ve been utterly unimaginable prior to it. As with most crises, Emergency Communications Centers (ECCs) have been on the front lines of this pandemic from day one.…
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Zetron’s Randy Richmond Talks Mission Critical Push-to-Talk at Comms Connect 2020

Estimated reading time: 5 minute(s)

Comms Connect Melbourne is perennially Australia’s go-to source for thought leadership on mission critical communications, providing an opportunity to meet and hear from hundreds of like-minded radio and communications users and industry professionals annually.…
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Mobile Dispatch with Zetron & Tait Unified Vehicle

Estimated reading time: 9 minute(s)

Thanks to advances in technology, organizations which depend on critical communications have greater access to data and communications in more places than ever before, and leading technology companies like Tait and Zetron are taking advantage of this by joining forces to deliver unified critical communications solutions.…
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Eight Reasons to Outsource 9-1-1 Quality Assurance

Estimated reading time: 11 minute(s)

You’re not alone! It’s no secret, Emergency Communications Centers (ECCs) across the US (and world) are facing increasing call volumes, while also managing critical staffing shortages.…
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NENA Ignite 2020 Wrap Up

Estimated reading time: 4 minute(s)

Zetron was pleased to sponsor and attend this year’s NENA Ignite 2020 Virtual Conference. This unique event made the session content and opportunities to network highly accessible and convenient, despite there not being an in person event this year.…
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