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Integrator MIS - Management Information
The Integrator Management Information System (MIS) is a powerful tool which augments Zetron's Series 3200 E9-1-1 Telephone System and Zetron's Integrator Suite by providing a means of viewing real-time call activity, logging call data, and running call analysis reports.

The MIS has two components. The Server component performs data logging and supplies real time data to Integrator 9-1-1 applications. The Client component runs canned reports on the logged data and provides 9-1-1 call-back management. Both Client and Server components operate under Windows 2000® or Windows® XP.

Integrator MIS is a member of the Integrator Suite, which includes:

  • Integrator 9-1-1 Emergency Call Taking
  • Integrator ACD Automatic Call Distribution
  • Integrator Map Map Based ALI
  • Integrator RD Radio Dispatch
  • Integrator IRR  Instant Recall Recorder

Product Features and Configuration
  • Provides management information for E9-1-1 calls and, optionally, incoming and outgoing 7/10-digit emergency and administrative calls
  • Real-time tracking of abandoned 9-1-1 calls with special provisions for managing call-backs
  • Provides system status to all Integrator 9-1-1tm users; including pre-answer ANI, pre-answer ALI (to compatible Mapped ALI applications), and line-console ID
  • Optional client software permits multiple workstations to perform searches and run reports simultaneously
  • Logs Call Detail Records (CDR) in a SQL database for report generation. Reports include: Summary of the day's activity, Search for specific events or types of events and Comparison graphs showing information by hour, shift, day, week, month or year
Updated 24 uJanuwari 2010, 05:43:18 PM.

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