Lightning can strike the same place twice. And Hampshire County, West Virginia, recently had the singed radio dispatch system to prove it.

After a first debilitating lightning strike in 2006, their equipment was hit again in summer of 2008. The second strike wasn’t as damaging as the first, but even after repairs, the system was never quite the same.

There was an upside to the situation, however. Hampshire County was opening a new 9-1-1 communication center, and instead of equipping it with their existing system, which was old as well as damaged, they decided to obtain and install a new one based on Zetron’s Series 4000 Communication Control System.

In mid-October, with the help of Kenwood Systems, Custom Computers and Communications, and Zetron, Hampshire County went live with a new, highly integrated, P25-compliant dispatch system in their new 9-1-1 communication center. 

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The 9-1-1 center in Washington County, Pennsylvania, recently completed its installation of Zetron’s Series 3300 VoIP Call-Taking System. The new installation is providing Washington County with a highly available, easy-to-use system that includes more options than other systems they considered, at a fraction of the cost.

“The system is fantastic,” says Washington County 9-1-1 Operations Manager, Greg Clark. “It’s user friendly and easy to navigate through. And because the system is modular, updates are as easy as ‘plug-and-play,’ so it can grow along with us.”

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